PRIVACY POLICY
Last updated March 14, 2026
This Privacy Notice for TenantShield Documentation Ltd ("we", "us", or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services.
Questions or concerns? Contact us at pareace@tenantshield.uk
SUMMARY OF KEY POINTS
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
How do we keep your information safe? We have adequate organisational and technical processes in place to protect your personal information.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
We collect personal information that you voluntarily provide when you express interest in our products and Services or contact us. This may include: email addresses, names, phone numbers, mailing addresses, and billing addresses.
Sensitive Information. We do not process sensitive information.
Payment Data. All payment data is handled and stored by Stripe. You may find their privacy notice at https://stripe.com/gb/privacy.
Information automatically collected
We automatically collect certain information when you visit the Services, including your IP address, browser and device characteristics, operating system, language preferences, and other technical information. We also collect information through cookies and similar technologies.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your personal information to: deliver services to you, respond to inquiries, send administrative information, fulfil and manage orders, request feedback, protect our Services, and identify usage trends.
3. WHAT LEGAL BASES DO WE RELY ON?
Under UK GDPR we rely on: Consent, Performance of a Contract, Legitimate Interests, Legal Obligations, and Vital Interests.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share information with: Stripe (Invoice & Billing), Google Analytics (Web Analytics), and Netlify (Website Hosting). We may also share in connection with business transfers.
5. DO WE USE COOKIES?
We may use cookies and similar tracking technologies to gather information when you interact with our Services. We also use Google Analytics. To opt out, visit https://tools.google.com/dlpage/gaoptout.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
We will only keep your personal information for as long as necessary, no longer than 6 years from the end of the relevant tenancy or business relationship.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
We have implemented appropriate technical and organisational security measures. However, no electronic transmission can be guaranteed to be 100% secure.
8. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect data from or market to children under 18 years of age. Contact us at pareace@tenantshield.uk if you become aware of any such data.
9. WHAT ARE YOUR PRIVACY RIGHTS?
Under UK GDPR you have the right to request access, rectification, erasure, restriction, and portability of your personal information. Contact us at pareace@tenantshield.uk to exercise these rights.
If you believe we are unlawfully processing your personal information, you have the right to complain to the UK data protection authority (ICO).
10. CONTROLS FOR DO-NOT-TRACK FEATURES
We do not currently respond to DNT browser signals as no uniform technology standard for recognising DNT signals has been finalised.
11. DO WE MAKE UPDATES TO THIS NOTICE?
Yes, we will update this notice as necessary to stay compliant with relevant laws. We encourage you to review this Privacy Notice frequently.
12. HOW CAN YOU CONTACT US?
TenantShield Documentation Ltd
86-90 Paul Street
London, EC2A 4NE
England
pareace@tenantshield.uk
https://tenantshield.uk
UK Representative: Pareace Sargeant-Mascoe
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?
You may submit a data subject access request or contact us directly.